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Dispatched data-recovery of the untransferable server (due to the customer's internal regulations)

Client Tokyo/Corporate customer
Troubled Equipment
Equipment/MakerIO Data LANDISK
Model no.HDL-GT2.0
Disk Capacity2TB
HDD configurationRaid config.: RAID5 / HDD: 4 / External HDD RHD-UX1.5 with mirroring
Time Required
for Diagnosis1day for Recovery8days
Problems
Symptoms indicated by customer

4 lamps turned ON suddenly, and a beeping sound was emitted. We tried recovering the problem by ourselves while referring to the instruction manual, but ended up unsuccessful.

Details of Diagnosis The HDL-GT2.0 was suspected to have a physical HDD fault. Recovery was performed from an external RHD-UX1.5.
Result

Data was removed from the external HDD, transferred to a back-up HDD, resulting in a safe and complete recovery.

Customer Feedback

We very pleased to be able to recover vital data.

Technical staff handling, comments

The malfunctioning equipment was prohibited to be transfered out of the premises, so our staff was dispatched to the company for recovery. It was fortunate that the customer had been backing up the data to an external HDD by mirroring in addition to the LANDISK. We have safely recovered the data from the external HDD and handed the to the customer on site. The customer was very relived. Riplus dispatches technicians all over the country for swift data recovery.

東京のお客様まずはお電話ください。相談・初期診断無料

まずはお電話ください。相談・初期診断無料

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※1:即日返却等、通常返送以外の送料は、実費ご負担頂きますので、ご了承ください。

※2:RAID、特殊フォーマットなどの場合、別途追加費用が発生する場合がございます。

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